Warranty
Warranty Information
At Instant Shutters, we stand behind the quality and durability of our products. That’s why all our shutters now come with a 20-year guarantee, ensuring long-term peace of mind with your purchase.
Coverage
If your Instant Shutters product is found to be faulty or has a manufacturing defect that impacts its appearance or use, we will repair or replace it at no cost to you.
Please also note:
Due to the aluminium core present throughout all components—providing essential structural integrity—panels wider than 750mm may be relatively heavy and require assisted closing.
This means that once hinged open, these panels should be manually guided and slightly lifted when closing to avoid undue stress on the hinges.
Exclusions
Please note that our warranty does not cover:
Normal wear and tear
Misuse or abuse of the product
Accidental damage or insurable events
Incorrect installation
Use of abrasive cleaning products
Lack of maintenance or cleaning
Exposure to the elements or moisture being left on the product
Defects
A defect to the finish of the product is defined as something visible to the naked eye from a distance of 1.2 metres in natural daylight. As our products are handmade, defects not visible from this distance are considered within industry standards and are not covered under warranty.
How to Claim Warranty
If you believe your product may be covered under warranty, please contact us at info@instantshuttersdirect.com.au and provide photos of any concerns you have. Our team will review your claim and assist you with the next steps.